EZ-Net Services
Is CHA’s secure provider portal
To access your account, visit https://eznet.rchsd.org.
Use EZ-NET to:
- Verify member eligibility and member’s aid code
- Submit authorizations
- Check authorization status
- View claim status
Registration and Support
To register for an EZ-NET account:
- Download and complete the EZ-NET User Request form
- Email completed form to EZNetsupport@rchsd.org
- Once access is granted, a notification with instructions will be emailed to the new user
For portal support and password reset contact the EZ-Net team at EZNetsupport@rchsd.org
ECHO
Is CHA’s provider payments portal
To access your account, visit ECHO Unified Interface – Login (echohealthinc.com)
Use ECHO to:
- Update payment distribution process
- Pull EOB/EOP reports
- Pull capitation reports
Registration and Support
To register for an ECHO account, visit https://view.echohealthinc.com/efteradirect/CHOCHealthAlliance
- Follow the registration instruction on the website
Claims and Capitation Payments
Are completed by ECHO and can be reimbursed as:
- Paper check
- Virtual Card (Vcard) – virtual visa debit transaction
- Default option for new providers
- To manage Virtual Card payments or change payment method, providers can update via ECHO VCARD (echovcards.com)
- For Vcard specific inquiries, you may call (877) 705-4230
- EFT/ACH – automatic direct deposit to a bank account
- To enroll in EFT, providers can enroll online ECHO Health (echohealthinc.com)
- Providers can also email EDI@echohealthinc.com
You may contact the ECHO Customer Service for General Payment Inquiries at (888) 834-3511.
What is COZEVA®?
NCQA (National Committee for Quality Assurance) HEDIS® certified platform for Pay for Performance
Cozeva is the operating system that aggregates and transforms multiple data steams into a registry driven dashboard.
To access your account, visit https://corp.cozeva.com/
Use COZEVA® to:
- View your member information
- View HEDIS care gaps
- View and print opportunity lists
Registration and Support
To register for COZEVA® user account contact ProviderRelations@CHOC.org
For COZEVA® support and training contact your Provider Relations Representation or email ProviderRelations@CHOC.org
Patient Satisfaction – National Research Corporation (NRC)
CHOC Health Alliance Member are surveyed throughout the year by NRC
The surveys are administered via telephone to get patients feedback on their office visits.
Questions asked during the survey
- Did the provider explain things in a way that was easy to understand?
- Did the provider listen carefully to you?
- Did you talk with this provider about any health questions or concerns?
- Did this provider give you easy to understand information about these health questions or concerns?
- Did this provider seem to know the important information about your medical history?
- Did this provider show respect for what you had to say?
- Did this provider spend enough time with you?
- What number would you rate this provider? (0-10, where 0 is the worst)
- Would you recommend this provider’s office to your family and friends?
- What else would you like to say about your experience? (Open ended)
To receive scorecard monthly, please contact your Provider Relations Representative or email providerrelations@CHOC.org
